We accept exchanges or credit store, for items damaged in transit.
Refunds and Exchanges
To be eligible for an exchange or credit store, you must first email us within 7 days of receiving your product at email@example.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a new product, if available. If a replacement is not available we will give you a full credit to purchase another item.
To complete your exchange, we require a receipt or proof of purchase.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and return your item to us.
To return your product, you should contact us prior to shipping the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lost or Stolen Packages
RoyRak is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, RoyRak will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.